Does 8bbet share my information with other companies?

8bbet does not sell or share your personal data with third parties for marketing purposes. We only share necessary information with service providers who help us operate the platform — such as payment processors and KYC providers — and only to the extent required for those functions. All service providers are bound by strict confidentiality agreements.

How can I request a copy of my personal data?

You may request a copy of your personal data by contacting the 8bbet support team via in-app live chat or by email at support@8bbet.vin. Include your account number and state that you are making a Subject Access Request. We will process your request within 30 business days and deliver the data in a secure format.

What happens to my data if I close my 8bbet account?

When you close your account, 8bbet will retain your financial transaction records and KYC documents for the minimum period required by law (between 5–7 years depending on data type). This is a mandatory anti-money laundering requirement that cannot be waived. Other data not subject to legal retention requirements will be deleted or anonymised within 90 days of account closure.

Is it safe to store my bank card or digital wallet information with 8bbet?

Yes. All bank account and digital wallet information you register with 8bbet is stored in encrypted form using AES-256 encryption — the same standard used by leading banks worldwide. Full account numbers are never displayed in their entirety within our system and cannot be accessed directly by support staff. Every transaction is also protected by end-to-end 256-bit SSL encryption.

8bbet | Privacy Policy – How We Protect Your Data

1 Personal Information We Collect

When you register and use the 8bbet platform, we collect various types of information needed to operate your account, process transactions and ensure platform security. We do not collect more information than is necessary for these purposes.

Information you provide directly:

Full name Email address Phone number MyKad / Passport number Residential address Date of birth Bank account information Digital wallet ID

Information collected automatically:

IP address and device information (device type, operating system, web browser).
Platform usage data such as games played, session duration and betting history.
Approximate location data based on IP address for geographic eligibility verification.
Login activity and account verification logs.
Cookie and tracking technology information as further described in Section 5.

Legal Basis: This data collection is carried out on the basis of contractual necessity (to operate your account), legal obligation (AML and KYC compliance), and our legitimate interest in operating a safe and fair platform.

2 How We Use Your Personal Data

The personal data we collect is used solely for purposes related to the operation of the 8bbet platform and the services we provide to you. We do not use your data for unrelated purposes without your consent.

Account Management: Creating, verifying, and managing your 8bbet account, including the KYC and identity verification process.
Transaction Processing: Processing your deposits, withdrawals, and account balance adjustments accurately and securely.
Platform Security: Detecting and preventing fraud, unauthorized account access, bonus abuse, and other unlawful activities.
Regulatory Compliance: Meeting legal requirements related to anti-money laundering (AML), counter-terrorism financing, and our operating license obligations.
Customer Support: Handling inquiries, complaints, and support requests you submit to our team.
Platform Communications: Sending important notifications related to your account, transactions, security updates, and — with your consent — promotional offers.
Product Improvement: Analyzing usage patterns in aggregate (not individually) to improve platform design and overall user experience.
Responsible Gaming: Monitoring gameplay patterns to identify players who may need responsible gaming support.

3 Information Sharing and Disclosure

8bbet does not sell, rent, trade or disclose your personal data to third parties for marketing or commercial gain. Full stop. However, there are specific situations where sharing information is necessary and permitted:

Trusted Service Providers

We share necessary information with third parties that help us operate the platform, including payment processors (to process your deposits and withdrawals), KYC service providers, server and cloud infrastructure service providers, and licensed game software providers. All such third parties are bound by strict data protection agreements and may only use your information for purposes we have specified.

Legal and Regulatory Requirements

8bbet will disclose your personal information when required by law or a valid court order, to regulatory authorities overseeing our operations, or to law enforcement agencies in cases involving fraud, money laundering or threats to public safety.

Important: 8bbet will not share your data with marketing companies, data aggregators, advertisers or any external entities not directly related to our platform's operations. Any request to access your data from parties claiming to be associated with 8bbet but not through our official channels is fraudulent.

4 Security and Data Protection

Protecting your personal data is a responsibility we take very seriously. 8bbet continuously invests in security infrastructure and industry best practices to keep your information safe at all times.

Encryption of Data in Transit: All communication between your browser or app and 8bbet servers is secured with TLS 1.3 encryption — the latest and most secure encryption protocol available.
Encryption of Data at Rest: Sensitive data stored in our databases, including bank account information and KYC documents, is encrypted using AES-256 encryption.
Layered Access Control: Only authorized staff with a legitimate business need may access player personal data, and all access is logged for audit purposes.
Regular Security Audits: We conduct regular penetration testing and security audits carried out by independent cybersecurity firms.
Two-Factor Authentication: Access to 8bbet's internal administration systems requires mandatory two-factor authentication for all staff.
Protected Infrastructure: Our servers are hosted in certified data centers equipped with 24/7 physical and cybersecurity protection.

Incident Response: In the unlikely event of a data breach that may affect your information, 8bbet is committed to notifying you within 72 hours of becoming aware of the incident, in line with international best practices.

5 Cookies and Tracking Technologies

8bbet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.

Types of Cookies We Use

Essential Cookies: Required for core platform functions such as login and navigation. These cookies cannot be disabled.
Preference Cookies: Saving your preferences such as language and display settings for your convenience.
Analytics Cookies: Helping us understand how players use the platform for improvement purposes. Data is collected in aggregate and is not linked to individual users.
Security Cookies: Used to detect suspicious activity, prevent fraud and protect your account from unauthorised access.

You can control or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the 8bbet platform. We do not use third-party cookies for advertising or cross-site tracking purposes.

6 Your Rights Regarding Personal Data

As an 8bbet player, you have clear rights regarding your personal data. We respect and facilitate the exercise of these rights:

Right of Access

Request a copy of all personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete data in our records.

Right to Erasure

Request deletion of your data, subject to legal record-keeping requirements.

Right to Data Portability

Request your data in a structured format that can be transferred to another platform.

Right to Restrict Processing

Request that we restrict the processing of your data in certain legally permitted situations.

Right to Object

Object to the processing of your data for direct marketing or non-essential analytics purposes.

How to Exercise Your Rights: To submit any request related to the rights above, contact the 8bbet support team via in-app live chat or email [email protected]. We will process your request within 30 business days.

7 Data Retention and Deletion

8bbet retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law.

Active Account Data: Retained for the duration that your account remains active on the 8bbet platform.
Financial Transaction Records: Retained for a minimum of 7 years after a transaction occurs, in line with anti-money laundering and financial reporting legal requirements.
KYC Documents: Retained for 5 years after account closure or the period required by our regulatory authority.
Support Communication Logs: Retained for 2 years for reference and dispute resolution purposes.
Analytics Usage Data: Anonymised data is retained for longer periods for long-term trend analysis purposes.

When data is no longer needed and the mandatory retention period has ended, 8bbet will securely delete or anonymise that data using methods that ensure it cannot be recovered.

8 Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly. Our team will provide a thorough and honest response.

You may contact our Data Protection Officer through the following methods:

Live Chat: Available on the 8bbet mobile app and website — 24 hours a day, 7 days a week.
Email: [email protected] — we respond in both Bahasa Melayu and English.

If you believe that 8bbet has processed your personal data in a manner that violates your rights, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection regulatory body.

This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions. 8bbet reserves the right to update this policy from time to time. Significant changes will be communicated to you via in-app notification or registered email before they take effect.

Privacy Policy 8bbet – How We Protect Your Personal Data

Your Data Is Not Sold

256-Bit SSL Encryption

Restricted Access to Your Data

Full Transparency

You Control Your Data

Legal Compliance